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Customer Success Specialist
Oliveboard
Posted
3 weeks ago

Bengaluru South, Karnataka, India

Onsite

INR 30K

Full Time

Job Categories

Customer Support Sales Service Consulting

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Sema Summary

The Customer Success Specialist role at Oliveboard involves managing customer relationships to ensure satisfaction and retention. Candidates should have a solid understanding of customer support processes and exceptional communication skills. Experience in resolving customer issues and familiarity with CRM tools is essential. The position is full-time and based in Bengaluru South, offering exposure to a dynamic work environment. Although salary specifics aren't listed, a reasonable base estimate for this role is around 30,000 INR monthly.

About Company

Oliveboard is a leading education technology company focused on providing competitive exam preparation and learning solutions.

Core Requirements

Bachelor's degree
Strong communication skills
Experience in customer support
Problem-solving abilities
Familiarity with CRM tools

Responsibilities

Manage customer accounts and relationships
Respond to customer inquiries promptly
Resolve issues and provide solutions
Develop customer success strategies
Conduct customer training sessions
Monitor customer satisfaction levels
Collaborate with internal teams for feedback

Must Have skills

Communication skillsProblem-solvingCRM knowledgeAnalytical skillsCustomer focus

Nice To Have Skills

Project managementSales skillsTechnical aptitudeLeadershipTime management

Tools Knowledge Requried

CRM SoftwareEmailCommunication platforms

Job Keywords

Customer SuccessSupportCommunicationRelationship ManagementProblem Solving

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