Customer Success Manager
S&P Global
Posted
3 weeks ago
Singapore, Singapore
Onsite
SGD 8K
Mid Level
Full Time
Sema Summary
The Customer Success Manager at S&P Global will oversee the engagement and satisfaction of clients using Visible Alpha. Responsibilities include managing targeted campaigns to boost product adoption, training clients on the platform, and collaborating with internal teams for enhanced customer service. The ideal candidate should have strong relationship-building skills, experience in a client-facing role, and familiarity with analytics platforms. This role is based in Singapore and offers several notable benefits including health coverage and flexible time off.
About Company
S&P Global provides trusted data and insights that enable businesses and governments to make informed decisions. With a focus on advancing essential intelligence, S&P Global supports organizations in navigating the complexities of financial services and market dynamics.
Core Requirements
- Bachelor's degree in Finance, Economics, or related field
- 3-5 years of experience in customer success or sales
- Strong MS Office skills (Word, Excel, PowerPoint)
- Experience with CRM systems like Salesforce
- Familiarity with financial services industry
Responsibilities
- Lead engagement campaigns for product adoption
- Provide tailored training for clients
- Build strong relationships with key stakeholders
- Monitor product usage and account profiles
- Collaborate on renewal proposals and upsell opportunities
- Capture client feedback for product enhancement
- Utilize CRM tools to track user interactions
Benifits
- Health & Wellness
- Flexible Downtime
- Continuous Learning
- Invest in Your Future
- Family Friendly Perks
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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