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Customer Success Manager
Semesteria
Posted
yesterday

Kuala Lumpur, Malaysia

Remote

MYR 6K

Mid Level

Full Time

Job Categories

Customer Support Management Sales Hybrid

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Sema Summary

As a Customer Success Manager based in Kuala Lumpur, you will play a vital role in ensuring customer satisfaction and engagement with our services. This full-time mid-level position involves managing customer relationships, analyzing feedback, and developing strategies to enhance user experience. The role supports hybrid work, reflecting a flexible approach to customer interaction. Ideal candidates will possess strong interpersonal skills and a knack for problem-solving.

About Company

Semesteria is committed to providing exceptional services focused on customer experience and engagement. We utilize innovative solutions to ensure our clients receive the best support.

Core Requirements

Bachelor's degree in relevant field
2+ years of experience in customer success
Strong communication skills
Ability to analyze customer data
Proven track record of improving customer satisfaction

Responsibilities

Manage day-to-day customer inquiries
Develop and implement customer success plans
Analyze customer data to identify trends
Collaborate with sales and support teams
Conduct training sessions for customers
Monitor customer feedback and satisfaction
Report on customer success metrics

Must Have skills

CommunicationProblem-solvingData analysisCustomer serviceRelationship management

Nice To Have Skills

CRM softwareProject managementSales techniquesPresentation skillsConflict resolution

Tools Knowledge Requried

CRMMicrosoft OfficeData analyticsProject management toolsCustomer feedback platforms

Job Keywords

Customer SuccessClient EngagementSatisfaction MetricsSupport ManagementRelationship Building

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