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Customer Success Manager
Semesteria
Posted
3 weeks ago

Hyderabad, Telangana, India

Remote

INR 60K

Mid Level

Full Time

Job Categories

Sales Customer Management Support Service

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Sema Summary

The Customer Success Manager role focuses on ensuring customer satisfaction and successful product utilization. Candidates must have Salesforce technical experience and engage directly with clients to foster relationships. The role requires a mix of technical Salesforce knowledge and customer management skills to enhance user experience. Being located in Hyderabad, this position operates in a hybrid environment, making it flexible. The estimated salary is competitive based on industry standards.

About Company

Semesteria is committed to enhancing customer success through effective management and support. They focus on leveraging technical expertise to better serve clients.

Core Requirements

Experience with Salesforce
Strong communication skills
Customer relationship management
Technical problem-solving
Bachelor's degree in a relevant field

Responsibilities

Manage customer onboarding processes.
Develop customer success strategies.
Conduct regular check-ins with clients.
Provide technical support on Salesforce.
Analyze customer usage metrics.
Collaborate with sales and support teams.
Facilitate training sessions for users.

Must Have skills

SalesforceCommunicationCustomer supportTechnical knowledgeRelationship management

Nice To Have Skills

Project managementData analysisProblem-solvingPresentation skillsTeam collaboration

Tools Knowledge Requried

SalesforceLinkedInExcelZoomSlack

Job Keywords

Customer SuccessSalesforceClient ManagementSupportTechnical Expertise

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