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Customer Success Manager
Observe.AI
Posted
2 days ago

Bengaluru, Karnataka, India

Remote

INR 70K

Mid Level

Full Time

Job Categories

Management Customer Support Sales Hybrid

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Sema Summary

As a Customer Success Manager at Observe.AI, you will be responsible for driving customer engagement and satisfaction. You'll work closely with clients to ensure they gain maximum value from the platform, addressing their needs and challenges. An ideal candidate should have effective communication and problem-solving skills, with a strong focus on customer relationships. This role is based in Bengaluru with a hybrid work option, offering opportunities for both field and virtual interactions.

About Company

Observe.AI is dedicated to improving customer engagement and success through advanced AI solutions. The company focuses on enhancing the customer experience by offering tailored support and insights.

Core Requirements

Bachelor's degree in a relevant field
3+ years in customer success
Strong communication skills
Familiarity with AI technologies
Proven track record in customer management

Responsibilities

Engage with customers to understand their needs
Provide training and support to clients
Monitor customer satisfaction levels
Identify upselling and cross-selling opportunities
Collaborate with sales and marketing teams
Develop and maintain customer relationships
Analyze customer data to improve services

Must Have skills

Customer managementCommunicationProblem-solvingAdaptabilityTeam collaboration

Nice To Have Skills

Data analysisSales experienceProject managementTechnical skillsNegotiation

Tools Knowledge Requried

CRM SoftwareData Analytics ToolsCommunication PlatformsProject Management SoftwareAI Solutions

Job Keywords

customer successcommunication skillsrelationship managementclient engagementteamwork

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