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Customer Success Manager
Entrust
Posted
4 weeks ago

Bengaluru East, Karnataka, India

Remote

INR 60K

Full Time

Job Categories

Customer Support Management Remote Fulltime

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Sema Summary

The Customer Success Manager role at Entrust involves ensuring customer satisfaction and promoting product usage. Candidates will need to communicate effectively with clients and resolve their issues promptly. Ideally located in Bengaluru, this full-time position also supports remote work, allowing for flexibility. While specific experience requirements are not detailed in the posting, a focus on customer support and management will be essential. Successful candidates can expect a competitive salary in line with industry standards.

About Company

Entrust provides solutions to enhance customer interactions through innovative technology and management strategies.

Core Requirements

Bachelor's degree
Experience in customer service
Strong communication skills
Problem-solving capabilities
Ability to manage client relationships

Responsibilities

Manage customer accounts effectively
Address client inquiries and concerns
Track customer satisfaction metrics
Train customers on product usage
Develop strategies for customer retention
Collaborate with internal teams to improve services
Provide feedback to product development teams

Must Have skills

CommunicationProblem-solvingCustomer serviceTime managementRelationship management

Nice To Have Skills

Technical proficiencyData analysisProject managementSales experienceTeam collaboration

Job Keywords

Customer SuccessClient RelationsAccount ManagementSupportRemote Work

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