Customer Success Manager
Deel
Posted
yesterday
APAC
Remote
USD 5K
Mid Level
Full Time
Sema Summary
Deel is looking for a Customer Success Manager for the APAC region. The role involves ensuring customer satisfaction, managing accounts, and supporting clients to maximize their value from the service. Candidates should have a mid-level experience in customer success or support, preferably in tech. This remote position offers the opportunity to work with a diverse clientele across the Asia-Pacific region while fostering strong client relationships.
About Company
Deel is a global company specializing in providing payroll and compliance solutions for businesses hiring remote teams.
Core Requirements
- Bachelor's degree in relevant field
- 3+ years in customer success
- Strong communication skills
- Experience with CRM tools
- Ability to manage multiple accounts
Responsibilities
- Drive customer engagement and satisfaction
- Manage onboarding processes for new clients
- Conduct regular check-ins with clients
- Identify upselling opportunities
- Collaborate with cross-functional teams
- Provide product training to clients
- Analyze customer feedback and provide insights
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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