Customer Success Manager
Atlassian
Posted
last month
Remote
Remote
IDR 12M
Mid Level
Full Time
Sema Summary
The Customer Success Manager at Atlassian focuses on driving customer success and program utilization. This role involves managing customer relationships and ensuring high-value outcomes for clients.
About Company
Atlassian is a leading software company empowering teams through collaboration tools designed for productivity. With a diverse range of solutions, Atlassian serves over 300,000 global customers, including a significant portion of the Fortune 500.
Core Requirements
- 3-5 years experience in Customer Success management
- Ability to work under pressure and meet deadlines
- Excellent presentation and communication skills
- Ability to influence and negotiate effectively
- Understanding of technical products and processes
Responsibilities
- Own the full customer lifecycle from implementation to renewal
- Coordinate internal teams to support customer needs
- Track customer success initiatives through a success plan
- Identify renewal challenges to maintain high rates
- Conduct discussions with executive stakeholders
- Discover growth opportunities within customer accounts
- Collaborate with various business functions to drive customer success
Benifits
- health and wellbeing resources
- paid volunteer days
Must Have skills
Job Keywords
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