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Customer Success Manager
Riskonnect, Inc.
Posted
3 weeks ago

Pasig, National Capital Region, Philippines

Onsite

PHP 50K

Mid Level

Full Time

Job Categories

Customer Management Support Success Sales

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Industry

Sema Summary

As a Customer Success Manager at Riskonnect, Inc., you will be responsible for ensuring client satisfaction and retention. You will engage with customers to understand their needs and drive product utilization. This role requires a strong foundation in customer support and management. The position is based in Pasig, Philippines, and is a full-time engagement. Excellent communication skills and experience in customer success are essential.

About Company

Riskonnect, Inc. focuses on delivering exceptional risk management solutions that empower businesses to take control of their risks.

Core Requirements

Bachelor's degree
Experience in customer success
Strong communication skills
Problem-solving abilities
Client relationship management

Responsibilities

Engage with customers regularly.
Drive product utilization.
Understand client needs.
Provide resolution to client issues.
Manage client expectations.
Develop customer relationship strategies.
Work with internal teams to enhance customer experience.

Must Have skills

Customer supportCommunicationRelationship managementProblem-solvingTime management

Nice To Have Skills

Data analysisTechnical aptitudeNegotiationProject managementSales experience

Tools Knowledge Requried

CRM softwareCommunication toolsAnalytics platforms

Job Keywords

Customer SuccessManagerClient EngagementRisk ManagementSupport

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