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Customer Success Manager
Meratus Group
Posted
3 weeks ago

Jakarta, Indonesia

Onsite

IDR 8M

Mid Level

Full Time

Job Categories

Customer Management Data Logistics Maritime

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Industry

Sema Summary

As a Customer Success Manager at Meratus Group, you will ensure that existing customers achieve their desired outcomes using the company's products and services. This role involves acting as a trusted advisor, facilitating product adoption, and driving long-term growth. Candidates should possess a Bachelor's degree and have 2-4 years of experience in Customer Success or Account Management. Strong analytical skills to interpret customer usage data are essential. The position is based in Jakarta, Indonesia, and offers various employee benefits.

About Company

Meratus Group is a leading integrated maritime and logistics operator in Indonesia, founded in 1957. The company operates over 45 shipping routes and plays a significant role in the supply chain ecosystem. They prioritize employee welfare and foster a culture of continuous learning and innovation.

Core Requirements

Bachelor's degree
2-4 years experience
Customer Success experience
Strong relationship-building skills
Analytical skills

Responsibilities

Ensure customer outcomes are met
Drive product adoption
Increase customer satisfaction
Facilitate long-term growth
Deliver revenue growth
Provide actionable insights
Act as a trusted advisor

Benifits

medical consultations
sports clubs
lactation rooms
insurance

Must Have skills

relationship managementdata analysiscustomer engagementproblem-solvingcommunication

Nice To Have Skills

market knowledgeproject managementteam collaboration

Job Keywords

customer successaccount managementdata analyticsrelationship buildingproduct adoption

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