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Customer Success Manager
Darwinbox
Posted
3 weeks ago

Hyderabad, Telangana, India

Onsite

INR 60K

Full Time

Job Categories

Customer Support Manager Sales Product

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Sema Summary

The Customer Success Manager at Darwinbox is responsible for ensuring customers have a seamless experience after implementation. This position focuses on leveraging customer feedback and maintaining ongoing relationships to drive product adoption and satisfaction. Located in Hyderabad, the role requires excellent communication and strategic thinking skills, ideally suited for professionals who thrive in customer-focused environments. Benefits information is not specified, but the position is full-time and offers competitive pay.

About Company

Darwinbox is a leading HR technology platform that empowers businesses to manage employee engagement, performance, and talent acquisition seamlessly.

Core Requirements

Bachelor's degree
Experience in customer success
Strong communication skills
Ability to analyze customer data
Problem-solving abilities

Responsibilities

Manage customer onboarding processes
Conduct regular check-ins with clients
Analyze customer data for insights
Develop and maintain customer relationships
Address customer inquiries and concerns
Collaborate with sales and marketing teams
Feedback to product development

Must Have skills

CommunicationCustomer SupportData AnalysisProblem SolvingProject Management

Nice To Have Skills

Sales ExperienceTechnical SkillsNegotiationLeadershipPresentation Skills

Job Keywords

Customer SuccessClient ManagementCommunication SkillsData AnalysisProblem Solving

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