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Customer Success Manager
PubMatic
Posted
2 days ago

Gurugram, Haryana, India

Onsite

INR 70K

Mid Level

Full Time

Job Categories

Sales Support Management Operations Customer

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Sema Summary

The Customer Success Operations Manager will oversee client relationships and drive satisfaction and retention. Ideal candidates will have a background in customer service or account management, with a strong emphasis on operations and process improvement. This role is based in Gurugram, India, and requires mid-level experience in managing clients and projects. Strong communication skills are essential.

About Company

PubMatic is a technology company focused on delivering impactful advertising solutions to publishers and marketers worldwide.

Core Requirements

Bachelor's degree
3-5 years of experience in customer success
Strong communication skills
Project management abilities
Process optimization experience

Responsibilities

Manage client accounts and relationships
Ensure customer satisfaction and retention
Collaborate with cross-functional teams
Analyze customer feedback
Identify process improvement opportunities
Provide training and support to clients
Document and track client interactions

Must Have skills

CommunicationClient ManagementProject ManagementData AnalysisProblem Solving

Nice To Have Skills

Sales ExperienceTechnical AptitudeTeam CollaborationMultilingual SkillsCustomer Service

Job Keywords

Customer SuccessClient RelationsOperations ManagementAccount ManagementCommunication Skills

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