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Customer Success Manager
LimeChat
Posted
3 weeks ago

Bengaluru, Karnataka, India

Onsite

INR 30K

Full Time

Job Categories

Customer Success Management Sales Support

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Sema Summary

As a Customer Success Manager at LimeChat, you will be responsible for maintaining and improving customer relationships to ensure satisfaction and retention. This role demands a proactive approach to understanding customer needs and supporting their journey with the product. Candidates should possess strong organizational and communication skills. The position is based on-site in Bengaluru and is full-time. While no specific experience level is mentioned, previous experience in a customer-facing role is beneficial.

About Company

LimeChat is a company focused on enhancing customer interactions through innovative solutions. Their mission revolves around improving the customer experience and achieving satisfaction.

Core Requirements

Proven customer service experience
Strong communication skills
Ability to manage multiple accounts
Problem-solving aptitude
Organizational skills

Responsibilities

Manage customer accounts effectively
Provide product support to customers
Gather and analyze customer feedback
Develop strategies for customer success
Conduct customer onboarding sessions
Identify upsell opportunities
Collaborate with internal teams to enhance user experience

Must Have skills

CommunicationCustomer ManagementProblem-solvingTime ManagementOrganizational Skills

Nice To Have Skills

Sales SkillsData AnalysisTechnical ProficiencyRelationship BuildingNegotiation

Job Keywords

Customer SuccessAccount ManagementClient RelationshipsRetention StrategiesSupport

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