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Customer Success Manager
eShipz
Posted
3 weeks ago

Bengaluru, Karnataka, India

Onsite

INR 50K

Mid Level

Full Time

Job Categories

Management Customer Ecommerce Logistics SaaS

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Sema Summary

As a Customer Success Manager at eShipz, you will lead customer engagement strategies and ensure client satisfaction in the eCommerce and logistics domain. You will be responsible for managing client accounts, understanding their needs, and working closely with the sales and support teams. The role requires 3 to 5 years of experience in a similar position. This is a full-time on-site position based in Bengaluru, India.

About Company

eShipz focuses on providing innovative solutions in eCommerce and logistics, streamlining operations to improve customer satisfaction.

Core Requirements

Bachelor's degree
3-5 years experience in customer success
Experience in eCommerce
Experience in logistics
Understanding of SaaS

Responsibilities

Manage customer accounts and relationships.
Develop strategies to enhance customer satisfaction.
Collaborate with sales and support teams.
Identify upselling opportunities.
Conduct regular customer reviews.
Provide feedback to product development.
Monitor customer health metrics.

Must Have skills

Communication skillsProblem-solvingAccount managementCustomer engagementTeam collaboration

Nice To Have Skills

Data analysisNegotiation skillsProject managementCRM toolsTechnical understanding

Tools Knowledge Requried

CRM softwareExcelData analytics toolsCommunication platforms

Job Keywords

Customer SuccessManagementEcommerceLogisticsSaaS

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