Customer Success Manager
AppsFlyer
Posted
3 weeks ago
Bengaluru, Karnataka, India
Onsite
INR 50K
Full Time
Sema Summary
The Customer Success Manager position at AppsFlyer focuses on ensuring client satisfaction and optimizing their experience with the product. This role entails managing relationships with existing customers, providing product training, and troubleshooting issues that may arise. The ideal candidate should possess strong communication skills, have experience in customer relationship management, and a passion for helping clients achieve their goals. Located in Bengaluru, Karnataka, this full-time opportunity is ideal for individuals looking to grow in the customer success field.
About Company
AppsFlyer is a leading mobile attribution and marketing analytics platform, dedicated to helping businesses optimize their marketing performance and increase user acquisition through data insights.
Core Requirements
- Bachelor's degree
- Experience in customer success or account management
- Strong communication skills
- Ability to solve customer problems
- Familiarity with software tools for customer engagement
Responsibilities
- Manage relationships with existing customers.
- Ensure customer satisfaction and retention.
- Provide onboarding and product training.
- Identify upsell opportunities within existing accounts.
- Troubleshoot and resolve customer issues.
- Gather feedback for product improvement.
- Collaborate with sales and product teams.
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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