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Customer Success Executive
Embassy Group
Posted
3 weeks ago

Bengaluru, Karnataka, India

Onsite

INR 30K

Mid Level

Full Time

Job Categories

Sales Support Customer Marketing Operations

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Sema Summary

The role of Customer Success & Referrals Executive involves engaging with customers to ensure satisfaction and foster referrals. The candidate will be responsible for addressing customer inquiries, monitoring customer engagement metrics, and developing strategies to enhance customer relationships. This position requires mid-level experience and is based in Bengaluru, Karnataka, India. The salary is estimated at INR30,000 per month, and the working model is onsite.

About Company

Embassy Group is a prominent real estate development company focused on creating and managing innovative spaces that contribute positively to communities and the environment.

Core Requirements

Bachelor's degree
Experience in customer service
Strong communication skills
Understanding of customer relationship management
Ability to analyze customer feedback

Responsibilities

Engage with customers post-sale
Address customer inquiries and issues
Monitor customer satisfaction metrics
Develop referral strategies
Collaborate with sales and marketing teams
Provide feedback to product development teams
Coordinate customer events and outreach

Must Have skills

CommunicationCustomer ServiceRelationship ManagementAnalytical SkillsProblem Solving

Nice To Have Skills

Sales SkillsMarketing KnowledgeNetworkingTime Management

Tools Knowledge Requried

CRM SoftwareCommunication PlatformsMicrosoft OfficeData Analytics Tools

Job Keywords

Customer SuccessClient RelationsSales SupportEngagementCommunication

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