Search for Jobs

Customer Success Associate
FICO
Posted
3 weeks ago

Bangkok City

Remote

THB 50K

Mid Level

Full Time

Job Categories

Customer Success Support Management Consulting

Match

Skills

Experience

Industry

Sema Summary

The Customer Success Associate role at FICO involves managing client accounts and ensuring high levels of customer satisfaction in a hybrid working environment. The associate will be responsible for onboarding clients, addressing their needs, and optimizing their use of FICO's products. Ideal candidates will have experience in customer success roles, possessing both analytical skills and excellent communication abilities. This position offers full-time employment with a focus on collaboration and client engagement.

About Company

FICO is a leading analytics company known for its innovative data analysis and decision-making technologies. With a commitment to customer satisfaction, FICO specializes in providing solutions that help organizations improve operational efficiency and customer engagement.

Core Requirements

Bachelor's degree
3 years of experience in customer success
Strong communication skills
Analytical thinking
Problem-solving abilities

Responsibilities

Manage client accounts effectively
Onboard new clients and train them
Resolve customer queries and issues
Analyze customer data for insights
Develop strategies to improve customer satisfaction
Collaborate with cross-functional teams
Provide feedback to enhance products

Must Have skills

CommunicationAnalytical skillsProblem-solvingCustomer managementData analysis

Nice To Have Skills

Project managementTechnical knowledgeLeadership

Tools Knowledge Requried

CRM softwareData analytics toolsCommunication platforms

Job Keywords

Customer SuccessClient ManagementAnalyticsCommunicationProblem-Solving

Similar Jobs