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Customer Success Associate
RMV Workforce LLP
Posted
2 weeks ago

Gurugram, Haryana, India

Onsite

INR 30K

Junior Level

Full Time

Job Categories

Support Customer Management Sales Operations

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Sema Summary

The Customer Success Associate at RMV Workforce LLP will focus on ensuring customer satisfaction and engagement. Responsibilities include interacting with clients to resolve issues, providing support, and enhancing user experience. Ideal candidates should have strong communication skills, a customer-oriented mindset, and previous experience in customer service. This position is based in Gurugram, India, and offers a full-time employment opportunity. Benefits are not explicitly mentioned.

About Company

RMV Workforce LLP is dedicated to providing staffing and workforce solutions, focusing on customer satisfaction and operational excellence.

Core Requirements

Bachelor's degree preferred
Strong communication skills
Experience in customer service
Ability to resolve client issues
Team collaboration skills

Responsibilities

Manage customer inquiries and concerns
Provide solutions to enhance customer satisfaction
Collaborate with teams for issue resolution
Maintain records of customer interactions
Conduct follow-ups on customer feedback
Assist in onboarding new clients
Track customer service metrics

Must Have skills

CommunicationProblem-solvingInterpersonalTime managementCustomer-oriented

Nice To Have Skills

CRM toolsData analysisTeamworkNegotiationAdaptability

Tools Knowledge Requried

CRMMicrosoft OfficeGoogle Workspace

Job Keywords

Customer SuccessClient RelationsSupportCommunicationProblem Solving

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