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Customer Specialist
Kaiyiee Global Talent
Posted
2 days ago

Singapore, Singapore

Onsite

SGD 3K

Junior Level

Full Time

Job Categories

Customer Support Sales Operations Full-time

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Sema Summary

As a Customer Specialist at Kaiyiee Global Talent, you will play a crucial role in supporting customers by addressing their inquiries and ensuring their satisfaction. This full-time position requires a proactive approach in troubleshooting and problem-solving in a fast-paced environment. It is ideal for candidates with junior experience looking to develop their skills in customer service in Singapore. You will work on-site and may need to interact closely with other departments to improve customer experience.

About Company

Kaiyiee Global Talent specializes in talent solutions and customer support, aiming to enhance client relationships and operational efficiency.

Core Requirements

Bachelor's degree
Strong communication skills
Problem-solving capabilities
Customer service experience
Ability to work in teams

Responsibilities

Respond to customer inquiries promptly.
Resolve customer issues and concerns.
Maintain customer records and documentation.
Collaborate with other departments for issue resolution.
Support customer onboarding processes.
Gather customer feedback for service improvement.
Assist in training new staff on customer support policies.

Must Have skills

CommunicationProblem-solvingTeamworkCustomer serviceTime management

Nice To Have Skills

Data entryConflict resolutionAdaptabilitySales skillsTechnical proficiency

Job Keywords

Customer SupportCustomer ServiceCommunication SkillsProblem-solvingTeam Collaboration

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