Customer Services Manager
Coats Digital
Posted
2 weeks ago
Vietnam
Remote
VND 10M
Mid Level
Full Time
Sema Summary
The Customer Services Manager at Coats Digital is responsible for leading and optimizing customer service operations in a remote capacity. This mid-level role requires a strong background in customer management and service delivery. The individual will oversee teams, ensuring high standards of customer care and resolving issues efficiently. Ideal candidates will bring valuable skills in remote team management and a solid understanding of service-oriented processes.
About Company
Coats Digital specializes in providing digital solutions for enhancing customer engagement and service operations in the digital space.
Core Requirements
- Bachelor's degree
- 3 years in customer service management
- Experience with remote teams
- Strong communication skills
- Problem-solving abilities
Responsibilities
- Lead customer service team operations
- Manage remote staff and workflows
- Develop customer service policies
- Handle escalated customer issues
- Train team members on best practices
- Monitor key performance indicators
- Collaborate with other departments
Must Have skills
Nice To Have Skills
Job Keywords
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