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Customer Service
McEasy
Posted
3 weeks ago

Surabaya, East Java, Indonesia

Onsite

IDR 5M

Junior Level

Full Time

Job Categories

Support Customer Service Administration Sales

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Sema Summary

McEasy is seeking a Customer Service representative based in Surabaya, East Java, Indonesia. The role entails assisting customers with inquiries and resolving issues effectively. Candidates should have a strong foundation in customer service and communication skills. This is a full-time, junior-level position perfect for those looking to start their career in customer support.

About Company

McEasy is dedicated to meeting customer needs with dependable service. They focus on ensuring customer satisfaction and maintaining strong relationships.

Core Requirements

High school diploma or equivalent
Basic knowledge of customer service principles
Strong communication skills
Ability to handle customer inquiries
Problem-solving mindset

Responsibilities

Assist customers with their inquiries
Resolve customer complaints efficiently
Provide product information and assistance
Maintain accurate records of customer interactions
Collaborate with team members to improve service
Upsell services when appropriate
Follow policies for customer service delivery

Must Have skills

CommunicationCustomer ServiceProblem SolvingTeam CollaborationTime Management

Nice To Have Skills

Sales SkillsMultilingualTechnical SupportComputer Proficiency

Job Keywords

Customer SupportService SkillsClient InteractionCommunicationProblem Resolution

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