Customer Service Support
enablesGROUP
Posted
last month
Pasig
Remote
IDR 6M
Junior Level
Full Time
Sema Summary
The role involves acting as the first point of contact for customers, ensuring effective and warm communication. Responsibilities include managing inquiries through multiple channels and providing solutions efficiently.
About Company
enablesGROUP offers operations and outsourcing services globally, focusing on high-quality client experiences since its inception in 2016.
Core Requirements
- Experience in customer service
- Familiarity with eCommerce
- Excellent communication skills
- Ability to manage multiple tasks
- Background in wellness or nutrition is a plus
Responsibilities
- Respond to customer inquiries across multiple channels.
- Manage orders and product updates accurately.
- Track parcels with various providers.
- Maintain product knowledge for high-quality service.
- Meet performance KPIs and reporting requirements.
- Handle product complaints and sensitive issues.
- Provide real-time support via live chat.
Benifits
- health and life insurance
- 20 leave credits
- career advancement opportunities
- company-provided laptop
- loyalty rewards
Must Have skills
Job Keywords
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