Customer Service Support Head
Siemens
Posted
last month
Metro Manila
Remote
PHP 80K
Senior Level
Full Time
Sema Summary
The Customer Service Support Head will lead the implementation of grid software solutions and oversee service operations. This role requires strong project leadership and technical expertise in power grid software applications.
About Company
Siemens AG is a leading technology company focused on industry, infrastructure, mobility, and healthcare, dedicated to transforming everyday life through innovative technology.
Core Requirements
- Bachelor’s degree in Computer Science, Information Technology, or Engineering
- Over 8 years of experience in IT and grid software projects
- Proficient in power grid software applications
- Experience with ITIL and Agile frameworks
- Strong communication and stakeholder management skills
Responsibilities
- Direct end-to-end implementation of grid software solutions
- Oversee Technical Services Support Team for software performance
- Ensure compliance with regulatory and cybersecurity standards
- Implement Agile methodologies for service delivery
- Collaborate with global and regional teams for operational alignment
- Act as the principal interface for clients and stakeholders
- Contribute to regional growth strategies
Benifits
- Medical insurance
- Comprehensive welfare programs
- Health insurance
- Professional accident insurance
- Growth opportunities
Must Have skills
Job Keywords
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