Customer Service Supervisor
Cardinal Health
Posted
2 weeks ago
Taguig, National Capital Region
Onsite
PHP 40K
Mid Level
Full Time
Sema Summary
As a Customer Service Supervisor at Cardinal Health, you will oversee the operations related to customer service, ensuring the team delivers high-quality support. The role involves managing customer inquiries, training and mentoring staff, and optimizing service processes. A strong background in customer service and prior supervisory experience is required, ideally within the healthcare sector. This is a full-time role based in Taguig, offering an opportunity to lead and develop a dynamic team.
About Company
Cardinal Health is a healthcare services and products company that specializes in the distribution of pharmaceuticals and medical products, providing services to healthcare providers and enhancing patient outcomes.
Core Requirements
- Bachelor's degree
- 3+ years in customer service
- 2+ years in a supervisory role
- Knowledge of healthcare sector
- Strong communication skills
Responsibilities
- Supervise customer service team
- Manage customer inquiries and complaints
- Train and onboard new staff
- Monitor customer service metrics
- Improve service processes
- Ensure compliance with healthcare regulations
- Report on team performance to management
Must Have skills
Nice To Have Skills
Job Keywords
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