Customer Service Supervisor
APL Logistics
Posted
last month
Ho Chi Minh City Metropolitan Area
Remote
USD 6K
Mid Level
Full Time
Sema Summary
The Customer Service Supervisor at APL Logistics is responsible for enhancing customer satisfaction while managing operations. This role demands effective communication with vendors and compliance with logistics standards.
About Company
APL Logistics offers innovative global supply-chain solutions across various markets. They are known for their customer-focused services and advanced data management analytics.
Core Requirements
- University Degree or equivalent
- Minimum 6 years in logistics and customer service
- Experience with Carrier and Forwarder operations
- Ability to manage large accounts
- Data-driven leadership skills
Responsibilities
- Implement business reviews with customers for operational excellence
- Identify service gaps and implement solutions
- Engage with vendors to add value for customers
- Ensure compliance with customer standards
- Conduct meetings to review productivity and KPIs
- Manage team performance and structure
- Facilitate process improvements across departments
Must Have skills
Job Keywords
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