Customer Service Supervisor
transcosmos Vietnam Co., Ltd
Posted
last month
Ho Chi Minh City Metropolitan Area
Onsite
VND 15M
Mid Level
Full Time
Sema Summary
The Customer Service Supervisor will lead a team to ensure performance metrics are met. Responsibilities include monitoring KPIs, providing training, and handling escalated issues.
About Company
transcosmos Vietnam Co., Ltd is a 100% Japanese-invested company specializing in outsourcing services including call center operations, BPO, and digital marketing.
Core Requirements
- University degree
- 1+ year experience in customer service leadership
- Strong English communication skills
- Knowledge of KPIs in contact centers
- Analytical and problem-solving skills
Responsibilities
- Ensure agents meet daily KPIs
- Monitor performance statistics
- Identify areas for improvement
- Provide leadership and support to team members
- Manage training for agents
- Handle major incidents
- Report fraud and product errors
Benifits
- Annual leave according to Labor Law
- Salary review once a year
- Promotion once a year
- 13th month salary
- Medical insurance
Must Have skills
Job Keywords
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