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Customer Service Specialist
Henkel
Posted
2 days ago

Makati

Remote

PHP 50K

Mid Level

Full Time

Job Categories

Support Service Customer Remote Hybrid

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Industry

Sema Summary

The Customer Service Specialist at Henkel is responsible for providing excellent customer support to clients in Latin America. This hybrid full-time role requires a mid-level experience in customer service, particularly in a dynamic work environment. The specialist will manage customer inquiries, process orders, and resolve issues effectively. Candidates should possess strong communication skills and the ability to work collaboratively in a team. This position offers the chance to join a global company committed to innovation and quality.

About Company

Henkel is a global company known for its innovative consumer and industrial products. Focused on sustainability and quality, Henkel operates in various sectors, including beauty, home care, and adhesive technologies.

Core Requirements

Bachelor's degree
2-5 years of customer service experience
Strong communication skills
Problem-solving abilities
Experience with order processing

Responsibilities

Manage customer inquiries via phone and email.
Process customer orders accurately.
Resolve customer issues promptly.
Maintain knowledge of product lines.
Collaborate with team members on customer service strategies.
Provide feedback for service improvements.
Document customer interactions and feedback.

Must Have skills

CommunicationProblem-solvingCustomer supportOrder processingTeamwork

Nice To Have Skills

BilingualCRM softwareAdaptabilityConflict resolutionTime management

Tools Knowledge Requried

CRMMicrosoft OfficeEmailPhone systems

Job Keywords

customer serviceclient supportproblem solvinghybrid workcommunication skills

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