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Customer Service Specialist
BrickBrands
Posted
4 weeks ago

Philippines

Remote

PHP 40K

Full Time

Job Categories

Customer Service Support Remote Social

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Sema Summary

As a Customer Service Specialist at BrickBrands, you will engage with customers mainly through social media platforms, providing helpful support and quick responses. This full-time role is remote and ideal for individuals passionate about delivering excellent customer care. You are expected to maintain high service quality while efficiently resolving customer inquiries. Being a part of a supportive team, you can leverage your communication skills to enhance customer satisfaction.

About Company

BrickBrands specializes in customer-centric solutions, focusing on providing exceptional service through modern digital channels.

Core Requirements

Strong communication skills
Experience in customer service
Ability to work in a remote setting
Social media proficiency
Problem-solving skills

Responsibilities

Handle customer inquiries via social media
Provide timely responses to questions
Resolve issues and complaints
Maintain an updated knowledge base
Collaborate with internal teams
Monitor customer feedback
Document customer interactions

Must Have skills

Communication skillsSocial media knowledgeCustomer service experienceProblem solvingTime management

Nice To Have Skills

MultilingualExperience in remote workFamiliarity with CRM tools

Tools Knowledge Requried

CRM SoftwareSocial Media PlatformsCommunication Tools

Job Keywords

Customer ServiceRemote WorkSocial MediaClient SupportCommunication

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