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Customer Service Specialist
Morrison Express
Posted
last month

Metro Manila

Onsite

IDR 5M

Junior Level

Full Time

Job Categories

Customer Service Logistics Operations Support

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Sema Summary

This role involves providing exceptional customer service in freight forwarding. You will handle inquiries and ensure smooth shipment operations.

About Company

Morrison Express is a global logistics provider specializing in freight forwarding with a strong focus on customer service and operational excellence.

Core Requirements

Experience in freight forwarding or logistics.
Knowledge of air import/export processes.
Strong communication and coordination skills.
Customer-focused with a proactive attitude.
Proficient in MS Office.

Responsibilities

Handle customer inquiries for air bookings professionally.
Coordinate with clients and internal teams regarding shipments.
Provide accurate quotations and service information.
Monitor shipments from booking to final delivery.
Ensure compliance with customs and airline regulations.
Prepare and validate shipping documentation.
Manage delays or service concerns effectively.

Benifits

Career growth opportunities
Supportive team environment
Exposure to international operations
Competitive compensation
Clear development pathways

Must Have skills

Communication skillsCustomer service skillsProblem-solving abilitiesAttention to detailTeamwork skillsProficiency in MS OfficeKnowledge of logistics systems

Job Keywords

Customer ServiceFreight ForwardingLogisticsAir CargoShipment Monitoring

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