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Customer Service Specialist
Entegris
Posted
2 weeks ago

Kulim, Kedah

Onsite

MYR 4K

Junior Level

Full Time

Job Categories

Customer Service Operations Support Sales

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Sema Summary

Entegris is seeking a Customer Service Specialist located in Kulim, Kedah. The role requires managing customer inquiries, providing product information, and resolving complaints efficiently. A proactive approach to customer relations and the ability to work on-site is essential for success in this position. The candidate should possess strong communication skills and a customer-oriented mindset. This full-time role offers a competitive salary and the opportunity to work with a reputable company.

About Company

Entegris is a leading provider of advanced materials and process solutions for the semiconductor and other high-tech industries, known for its commitment to innovation and customer satisfaction.

Core Requirements

Bachelor's degree
Customer service experience
Strong communication skills
Problem-solving abilities
Teamwork experience

Responsibilities

Manage customer inquiries effectively.
Provide accurate product information.
Resolve customer complaints in a timely manner.
Collaborate with teams to improve services.
Maintain customer records and documentation.
Develop relationships with customers.
Assist in training new team members.

Must Have skills

CommunicationProblem-solvingCustomer serviceTeamworkAttention to detail

Nice To Have Skills

Sales experienceTechnical knowledgeTime managementAdaptabilityMultilingual skills

Tools Knowledge Requried

CRM SoftwareMicrosoft OfficeEmailChat Tools

Job Keywords

Customer ServiceSupportCommunicationProblem-solvingOperations

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