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Customer Service Specialist
Eklipse.gg
Posted
4 weeks ago

Jakarta, Indonesia

Onsite

IDR 6M

Full Time

Job Categories

Customer Service Support Community Communication

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Sema Summary

As a Customer Service Specialist at Eklipse.gg, you will be responsible for engaging with customers and community members to provide support and address their inquiries. Your role entails fostering communication and ensuring a positive customer experience in Jakarta, Indonesia. The ideal candidate will have strong communication skills and an ability to handle customer feedback effectively.

About Company

Eklipse.gg is focused on enhancing user experiences through exceptional customer engagement and community support.

Core Requirements

Strong communication skills
Ability to handle customer inquiries
Experience in community engagement
Problem-solving abilities
Team collaboration skills

Responsibilities

Respond to customer inquiries promptly.
Engage with community members actively.
Gather and analyze customer feedback.
Provide insights to improve services.
Collaborate with team members for solutions.
Monitor social media channels for support needs.
Document customer interactions for reference.

Must Have skills

CommunicationProblem-solvingCustomer supportTeamworkEngagement strategies

Nice To Have Skills

Social media managementData analysisConflict resolution

Job Keywords

Customer ServiceCommunity EngagementCommunication SkillsSupportFeedback

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