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Customer Service Specialist
SPX Express
Posted
yesterday

Ho Chi Minh City

Onsite

VND 10M

Junior Level

Full Time

Job Categories

Customer Service Support Operations Management

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Sema Summary

SPX Express is seeking a motivated Customer Service Specialist in Ho Chi Minh City. The role focuses on delivering excellent support to customers while efficiently resolving inquiries and complaints. Candidates with some customer service experience are encouraged to apply. Applicants should demonstrate good communication skills, problem-solving abilities, and a commitment to customer satisfaction. This is a full-time position with opportunities for growth.

About Company

SPX Express is a logistics company specializing in efficient customer service solutions.

Core Requirements

High school diploma or equivalent
Experience in customer service
Strong communication skills
Problem-solving abilities
Ability to work in a team

Responsibilities

Assist customers with inquiries
Resolve complaints effectively
Provide product and service information
Process orders and returns
Document customer interactions
Collaborate with team members
Maintain customer satisfaction

Must Have skills

CommunicationProblem-solvingTeamworkOrganizationCustomer service

Nice To Have Skills

MultilingualCRM softwareTime managementAdaptabilityEmpathy

Tools Knowledge Requried

CRM softwareEmailChat systems

Job Keywords

Customer ServiceSupportCommunicationProblem-solvingTeamwork

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