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Customer Service Specialist
Sony Electronics Vietnam Ltd
Posted
last month

Ho Chi Minh City

Onsite

VND 15M

Junior Level

Full Time

Job Categories

Customer Service Support Marketing Administration

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Sema Summary

The role involves supporting after-sales services for camera and lens products. Responsibilities include customer experience improvement and communication with service centers.

About Company

Sony Electronics Vietnam Ltd is part of Sony, a company that creates innovative products and services in electronics, music, movies, and games, aiming to inspire and fulfill curiosity.

Core Requirements

Bachelor's degree in Business Administration, Logistics, or Marketing
At least 1 year of customer service experience
Enthusiastic about photography
Proficient in Excel and PowerPoint
Strong communication skills

Responsibilities

Support administrative tasks related to DI Repair programs
Communicate service policies and customer experience initiatives
Coordinate with internal teams for customer experience improvements
Handle daily operational issues related to DI Repair
Attend workshops to support customer experience activities
Collect and analyze customer feedback for service improvements
Support promotion and communication activities for DI Repair services

Must Have skills

Customer serviceCommunicationExcelPowerPointProblem-solvingTeam coordinationAnalytical skills

Job Keywords

Customer ServiceAfter-salesCommunicationPhotographyAdministrative Support

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