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Customer Service Specialist
TP
Posted
2 weeks ago

Greater Kuala Lumpur

Onsite

MYR 3K

Junior Level

Full Time

Job Categories

Support Customer Travel Service Communication

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Sema Summary

As a Customer Service Specialist at TP, you will be responsible for assisting clients in Japanese regarding travel-related inquiries. The role is based in Greater Kuala Lumpur and requires effective communication skills and fluency in Japanese. Ideal candidates will have a background in customer support or related fields, demonstrating a passion for service. This full-time position offers an opportunity to thrive in a dynamic travel environment.

About Company

TP specializes in providing travel-related customer service solutions, focusing on enhancing client experiences in the travel sector.

Core Requirements

Fluency in Japanese
Customer service experience
Strong communication skills
Problem-solving abilities
High school diploma or equivalent

Responsibilities

Assist customers with travel inquiries
Resolve customer complaints effectively
Provide information on travel services
Maintain accurate customer records
Communicate clearly in Japanese and English
Collaborate with team members
Ensure customer satisfaction

Must Have skills

Japanese languageCustomer serviceCommunicationProblem-solvingTeamwork

Nice To Have Skills

Travel industry knowledgeMultilingual abilitiesConflict resolutionAdaptabilityTime management

Tools Knowledge Requried

CRM SoftwareEmailPhone SystemsTicketing System

Job Keywords

Customer ServiceJapaneseTravelSupportCommunication

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