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Customer Service Specialist
RADEX MARKETS
Posted
2 days ago

Greater Kuala Lumpur

Onsite

MYR 3K

Junior Level

Full Time

Job Categories

Customer Support Sales Service Operations

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Sema Summary

As a Customer Service Specialist at RADEX MARKETS, you will handle customer inquiries and provide support during the late-night shift from 01:00 to 10:00. This role requires excellent communication and problem-solving skills to assist clients effectively. Being on-site, you will interact directly with customers to ensure their satisfaction. This full-time position is ideal for individuals looking to grow in the customer service sector. The role may offer benefits as well.

About Company

RADEX MARKETS is a notable player in the financial services industry, focusing on providing excellent customer service and innovative market solutions. They prioritize client satisfaction and operational excellence.

Core Requirements

1-2 years of customer service experience
Strong communication skills
Ability to work night shifts
Problem-solving abilities
High school diploma or equivalent

Responsibilities

Respond to customer inquiries promptly
Provide accurate product information
Resolve customer issues and complaints
Maintain a positive attitude towards customers
Document interactions with customers
Work collaboratively with team members
Adapt to changing customer needs

Must Have skills

CommunicationProblem-solvingTime managementCustomer focusCollaboration

Nice To Have Skills

Multilingual skillsExperience with CRM softwareSales skillsConflict resolutionTechnical aptitude

Tools Knowledge Requried

CRM SoftwareEmailPhoneChat Support ToolsDatabase Systems

Job Keywords

customer servicecommunicationsupportproblem-solvingteamwork

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