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Customer Service Representative
TELUS Digital Philippines
Posted
3 weeks ago

Taguig, National Capital Region, Philippines

Onsite

PHP 25K

Junior Level

Full Time

Job Categories

Customer Support Operations Service Consulting

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Sema Summary

The Customer Service Representative position involves supporting various functions in a call center environment. Key responsibilities include providing the highest level of customer support for balance inquiries, card activations, and investigating card declinations. The role is based in Taguig, National Capital Region, Philippines, and suited for junior-level candidates. Full-time employment offers exposure to a leading customer experience provider in the digital space.

About Company

TELUS Digital Philippines is a premier provider of digitally-enabled customer experience and business process solutions. It is part of the TELUS International family, focusing on innovative solutions for some of the world's top brands and committed to creating inclusive communities.

Core Requirements

High school diploma or equivalent.
Experience in call center operations.
Strong communication skills.
Ability to handle customer inquiries.
Problem-solving skills.

Responsibilities

Respond to customer inquiries.
Investigate balance queries.
Process card activations.
Handle card declinations.
Provide front-line customer support.
Maintain accurate customer records.
Collaborate with team members for issue resolution.

Must Have skills

CommunicationProblem-solvingCustomer supportAttention to detailTime management

Nice To Have Skills

Technical skillsMultilingual abilitiesSales experienceConflict resolutionTeam collaboration

Job Keywords

Customer ServiceCall CenterSupportCommunicationOperations

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