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Customer Service Representative
TDCX
Posted
2 weeks ago

Singapore

Onsite

SGD 3K

Junior Level

Full Time

Job Categories

Support Customer Service Management Call

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Sema Summary

Join TDCX as a Customer Service Representative in Singapore, where you'll assist customers with inquiries and support issues related to airline services. This role requires effective communication skills, and you'll be expected to handle customer needs promptly and professionally. Ideal for those beginning their careers in customer service, you'll benefit from a stable work environment and growth opportunities. Apply today to be part of a dynamic team dedicated to enhancing the customer experience.

About Company

TDCX is a leading provider of customer experience solutions, empowering companies to manage their customer relations efficiently.

Core Requirements

High school diploma or equivalent
Customer service experience
Strong communication skills
Problem-solving abilities
Ability to work in a team

Responsibilities

Handle customer inquiries via phone and email
Provide information about airline services
Resolve customer complaints effectively
Maintain customer records in databases
Collaborate with team members on service delivery
Follow company policies and procedures
Ensure customer satisfaction and loyalty

Must Have skills

CommunicationProblem-solvingTeamworkCustomer serviceTime management

Nice To Have Skills

Multilingual skillsCRM software knowledgeAdaptabilitySales experience

Tools Knowledge Requried

Phone systemEmail clientCRM software

Job Keywords

Customer ServiceAirline SupportCommunicationEngagementProblem Resolution

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