Customer Service Representative
UOB
Posted
last month
Greater Kuala Lumpur
Remote
MYR 3K
Junior Level
Full Time
Sema Summary
The Customer Service Representative at UOB provides 24-hour support to customers. This role involves resolving complaints and delivering high-quality service.
About Company
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of over 500 branches. UOB is committed to providing financial solutions and fostering sustainable growth.
Core Requirements
- Recognized Diploma or equivalent experience
- Minimum 2 years in customer service
- Ability to work rotational shifts
- Positive mindset and CAN-DO attitude
- Good communication skills in English
Responsibilities
- Deliver 24-hour customer service.
- Provide personalized phone services.
- Resolve customer complaints efficiently.
- Educate customers about bank products.
- Maintain confidentiality of customer data.
- Gather feedback to improve customer experience.
- Enter customer data accurately into systems.
Must Have skills
Job Keywords
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