Customer Service Representative
Semesteria
Posted
2 weeks ago
Philippines
Remote
PHP 30K
Junior Level
Full Time
Sema Summary
The role of Customer Service Representative involves assisting clients, resolving inquiries, and providing support remotely. Candidates should have strong communication skills and the ability to navigate customer concerns effectively. This position is geared towards those with junior-level experience and offers full-time opportunities. Being a remote role, applicants from the Philippines are encouraged to apply. The estimated salary for this position is competitive for the region.
About Company
Semesteria is dedicated to providing exceptional customer service solutions tailored to the needs of various clients. With a focus on excellence and innovation, the company aims to deliver remarkable experiences.
Core Requirements
- Strong communication skills
- Problem-solving abilities
- Familiarity with customer support tools
- Ability to work in a remote setting
- High school diploma or equivalent
Responsibilities
- Assist customers with inquiries and issues
- Provide information about products and services
- Resolve complaints and maintain customer satisfaction
- Document customer interactions in the system
- Collaborate with team members for improved service
- Follow scripts and guidelines for customer interactions
- Meet and exceed performance metrics
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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