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Customer Service Representative
KDCI Outsourcing
Posted
2 weeks ago

Philippines

Remote

PHP 25K

Junior Level

Full Time

Job Categories

Customer Support Service Remote Sales

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Sema Summary

KDCI Outsourcing is seeking a Customer Service Representative to provide exceptional support to its clients. The role involves responding to customer inquiries and resolving issues via various communication channels. Ideal candidates should have prior experience in a customer-facing role and strong communication skills. This position is full-time and remote, offering work-life balance suited for passionate individuals. Ideal for junior professionals looking to grow in customer service.

About Company

KDCI Outsourcing specializes in providing customer support solutions tailored to meet the needs of diverse clients, emphasizing quality and responsiveness.

Core Requirements

High school diploma
Excellent communication skills
Experience in customer service
Problem-solving abilities
Ability to work remotely

Responsibilities

Answer customer inquiries via phone and email
Resolve customer complaints and issues
Provide information about products and services
Document customer interactions accurately
Work collaboratively with team members
Maintain customer satisfaction and loyalty
Follow company guidelines and protocols

Must Have skills

CommunicationProblem-solvingCustomer focusTime managementAdaptability

Nice To Have Skills

CRM softwareMultilingualTeamworkSales knowledgeConflict resolution

Job Keywords

customer servicesupportcommunicationremote workproblem-solving

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