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Customer Service Representative
American Express
Posted
3 weeks ago

Kuala Lumpur, Malaysia

Remote

MYR 5K

Full Time

Job Categories

Customer Service Support Finance Hybrid

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Sema Summary

The Customer Service Representative role at American Express focuses on providing exceptional assistance to clients in the Japan market from Kuala Lumpur. The position requires handling customer inquiries, resolving issues, and maintaining customer relationships. Candidates should have strong communication skills and the ability to work in a hybrid environment. The role offers a full-time opportunity, making it suitable for those looking to engage in a dynamic customer service setting. Candidates should anticipate a monthly salary of around MYR5000.

About Company

American Express is a multinational financial services corporation that specializes in payment solutions and premium customer service. Renowned for its commitment to customer satisfaction, the company operates in various markets, including a strong presence in Southeast Asia.

Core Requirements

High school diploma
Fluent in Japanese
Customer service experience
Strong communication skills
Problem-solving abilities

Responsibilities

Assist customers with inquiries and complaints
Resolve issues related to accounts and services
Provide information about products and services
Maintain client relationships effectively
Document all customer interactions
Collaborate with team members
Work in a hybrid setting effectively

Must Have skills

CommunicationProblem-solvingCustomer serviceBilingual in JapaneseRelationship management

Nice To Have Skills

Financial literacyProficiency in CRM softwareTeam collaborationMultitaskingAdaptability

Job Keywords

Customer ServiceJapaneseKuala LumpurHybridCommunication

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