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Customer Service Representative
WebOcto
Posted
3 weeks ago

Pune, Maharashtra, India

Onsite

INR 30K

Junior Level

Full Time

Job Categories

Support Customer Service Marketing Communication

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Experience

Industry

Sema Summary

The Customer Service Representative position at WebOcto is a full-time, on-site role located in Pune, India. The primary responsibility is to assist customers with inquiries, resolve issues swiftly, and ensure a high level of satisfaction. Ideal candidates will possess strong communication and problem-solving skills, and experience in customer interaction, although prior experience is preferred but not required. A high school diploma or equivalent is necessary, with a degree in a relevant field being advantageous.

About Company

WebOcto specializes in helping businesses build and improve their online presence, from brand creation to targeted marketing, enabling effective customer communication.

Core Requirements

High school diploma or equivalent
Proficiency in customer service
Strong communication skills
Problem-solving abilities
Ability to manage multiple tasks

Responsibilities

Assist customers with inquiries and issues
Maintain clear communication with customers
Resolve customer issues promptly
Enhance overall customer experience
Uphold company standards of professionalism
Foster positive customer relationships
Utilize customer support tools effectively

Must Have skills

Customer ServiceCommunicationProblem-SolvingCustomer SupportTask Management

Nice To Have Skills

Experience in customer relationsProficiency in support toolsAttention to detail

Tools Knowledge Requried

Customer Support Tools

Job Keywords

Customer ServiceCommunicationProblem-SolvingSupportRelationship Management

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