Customer Service Representative
MicroSourcing
Posted
4 weeks ago
Pasig, National Capital Region
Onsite
PHP 30K
Intern Level
Full Time
Sema Summary
The Customer Service Representative at MicroSourcing will facilitate smooth Zoom sessions for coaches and children. Responsibilities include recording attendance and tracking points, sharing assets, and logging notable behaviors. The ideal candidate may be a fresh graduate or career shifter with strong communication skills. This role is on-site, based in Pasig, and offers competitive benefits including healthcare and performance bonuses.
About Company
MicroSourcing is the largest offshore provider of managed services in the Philippines, fostering an inclusive culture and diversity among its workforce. It operates multiple delivery centers servicing a variety of clients.
Core Requirements
- 0-1.5 years of customer service experience
- Strong verbal and written communication skills in English
- Ability to work onsite as needed
- Organizational skills
- Proactive decision-making abilities
Responsibilities
- Assist in facilitating Zoom sessions with children
- Record attendance during sessions
- Track points earned by children
- Share session materials and activities
- Create and maintain rosters
- Observe and report behaviors during sessions
- Manage tasks as delegated by coaches
Benifits
- healthcare coverage
- paid time-off
- group life insurance
- performance bonuses
- continuous learning opportunities
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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