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Customer Service Representative
EXL Service Philippines, Inc.
Posted
3 weeks ago

Pasay, National Capital Region, Philippines

Onsite

PHP 25K

Junior Level

Full Time

Job Categories

Customer Service BPO Insurance Support

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Sema Summary

EXL Service Philippines, Inc. is seeking a Customer Service Representative for an insurance account. The role involves interacting with customers to provide assistance with products and services over the phone, managing service requests, and solving straightforward problems while referring complex issues to senior staff. Candidates should have at least one year of experience in a BPO environment and strong communication skills, with opportunities for learning and career advancement offered. The position is on-site in Pasay City, Philippines.

About Company

EXL Service is an American multinational professional services company involved in operations management and analytics, offering services in various sectors including insurance and healthcare.

Core Requirements

Senior High School Graduate
1 year BPO experience
Strong English Communication Skills
Ability to work on-site
Customer service focus

Responsibilities

Interact with customers over the phone.
Provide information on client's products and services.
Manage and drive closure on service requests.
Solve customer issues through internal coordination.
Handle straightforward problems independently.
Provide excellent customer service experience.
Refer complex issues to senior staff.

Benifits

HMO Coverage
Learning & Development
Career Advancement
Competitive Pay

Must Have skills

Communication SkillsCustomer ServiceProblem SolvingBPO ExperienceTeam Coordination

Nice To Have Skills

UpskillingAdaptabilityMultitaskingTime ManagementTechnical Proficiency

Tools Knowledge Requried

Phone SystemCRM SoftwareEmail

Job Keywords

Customer ServiceBPOInsuranceCommunicationSupport

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