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Customer Service Representative
EXL Service Philippines, Inc.
Posted
3 weeks ago

Pasay, National Capital Region, Philippines

Onsite

PHP 30K

Junior Level

Full Time

Job Categories

Customer Service Insurance Consulting BPO

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Sema Summary

EXL Service Philippines, Inc. is seeking a Customer Service Representative for their Insurance Account in Pasay. Candidates must have completed at least 2 years of college and possess a minimum of 1 year of experience in a BPO setting. The role involves strong English communication skills and requires on-site work. Benefits include competitive salary packages, comprehensive HMO coverage, and opportunities for learning and career advancement.

About Company

EXL Service is an American multinational professional services company specializing in operations management and analytics across various industries including insurance and financial services.

Core Requirements

Completed 2 years in college
1 year BPO experience
Strong English communication skills
Willingness to work on-site
Customer service skills

Responsibilities

Handle customer inquiries and issues
Provide information regarding insurance policies
Assist with claim processing
Maintain accurate customer records
Collaborate with team members for efficient service
Meet performance metrics and targets
Participate in training and upskilling programs

Benifits

Comprehensive HMO Coverage
Learning & Development
Career Advancement
Competitive Pay & Rewards

Must Have skills

Communication skillsCustomer serviceProblem-solvingTeamworkBPO experience

Nice To Have Skills

Insurance knowledgeAdaptabilityTime management

Tools Knowledge Requried

CRM softwareMicrosoft OfficePhone systems

Job Keywords

Customer ServiceBPOInsuranceCommunicationSupport

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