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Customer Service Representative
Global Industrial Company
Posted
3 weeks ago

Mumbai, Maharashtra, India

Onsite

INR 30K

Full Time

Job Categories

Customer Support Service Experience Communication

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Sema Summary

The Customer Service Representative engages with customers to enhance their experience, addressing inquiries and resolving issues effectively. This role requires strong communication and interpersonal skills, with a focus on providing exemplary service. Ideal candidates are proactive in problem-solving and can manage customer expectations. The position is full-time and based in Mumbai, Maharashtra, offering a competitive salary.

About Company

Global Industrial Company specializes in providing comprehensive solutions for customer service and operational needs.

Core Requirements

High school diploma
Strong communication skills
Problem-solving abilities
Customer service experience
Ability to work in a team

Responsibilities

Engage with customers via various channels
Resolve customer inquiries promptly
Maintain accurate customer records
Provide product information
Manage escalated issues
Collaborate with team members
Ensure customer satisfaction

Must Have skills

CommunicationProblem-solvingCustomer serviceTeamworkTime management

Nice To Have Skills

AdaptabilityMultitaskingTechnical proficiencyEmpathyCultural awareness

Job Keywords

customer servicesupportcommunicationproblem-solvingteamwork

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