Customer Service Representative
Tap Growth ai
Posted
last month
Mandaluyong, National Capital Region, Philippines
Onsite
PHP 30K
Mid Level
Full Time
Sema Summary
We are seeking a skilled Customer Service Representative to provide exceptional support to our customers. The role involves responding to inquiries and resolving issues primarily via chat and email.
About Company
Tap Growth ai is a research services company that specializes in providing premium solutions for fast-growing companies.
Core Requirements
- Bachelor’s degree in a related field
- Minimum of 2 years’ experience in customer service
- Strong written and verbal communication skills
- High attention to detail
- Tech-savvy with experience in e-commerce platforms
Responsibilities
- Respond to customer inquiries via email and chat
- Resolve customer order issues promptly
- Review delivery schedules and take corrective actions
- Liaise with courier partners for delivery tracking
- Process returns and complaints
- Generate leads and nurture customer relationships
- Prepare reports and administrative documentation
Benifits
- Fixed Day Shift Schedule
- Engaging Company Culture
- Annual Team Building Trips
- Comprehensive Benefits Package
- HMO coverage for you and one dependent
Must Have skills
Job Keywords
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