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Customer Service Representative
eTeam
Posted
2 days ago

Kuala Lumpur

Onsite

MYR 4K

Junior Level

Full Time

Job Categories

Sales Customer Banking Insurance Support

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Sema Summary

We are seeking a Mandarin-speaking Customer Service Representative for our banking and insurance projects in Kuala Lumpur. The candidate will engage with customers, resolve inquiries, and provide support in a full-time capacity. This role is suitable for junior-level applicants, ideally those skilled in communication and customer relations. No remote options are available for this position.

About Company

eTeam specializes in providing customer service solutions in various sectors including banking and insurance.

Core Requirements

Fluent in Mandarin
Strong communication skills
Customer service experience
Problem-solving abilities
High school diploma or equivalent

Responsibilities

Engage with customers via phone and email.
Resolve inquiries and issues in a timely manner.
Provide detailed product information.
Document customer interactions accurately.
Collaborate with team members for effective support.
Ensure customer satisfaction and follow up.
Participate in training sessions and workshops.

Must Have skills

CommunicationCustomer serviceMandarin fluencyProblem-solvingTeamwork

Nice To Have Skills

Sales skillsFinancial knowledgeConflict resolutionMultilingualAdaptability

Job Keywords

Customer ServiceMandarinSupportBankingInsurance

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