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Customer Service Representative
eTeam
Posted
3 weeks ago

Kuala Lumpur, Malaysia

Onsite

MYR 3K

Junior Level

Contract

Job Categories

Customer Service Support Communication Travel

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Sema Summary

As a Customer Service Representative at eTeam, you will handle customer inquiries professionally via calls, chat, and email, resolve issues related to bookings and payments, and ensure high customer satisfaction. This entry-level position requires good English communication skills and strong problem-solving abilities. You will be working on-site in Kuala Lumpur, Malaysia, and striving to meet individual and team KPIs. This role offers exposure to a dynamic staffing and recruiting environment.

About Company

eTeam is a global leader in tech-first staffing and recruiting solutions, known for its client-centric approach and focus on diversity hiring. Established in 1999, eTeam provides various staffing solutions to Fortune 1000 companies and is recognized among the best staffing firms to work for.

Core Requirements

Must be currently based in Malaysia
Good English communication skills
Strong problem-solving abilities
Ability to multitask
Customer service experience

Responsibilities

Handle customer inquiries via calls, chat, and email
Resolve issues related to bookings and payments
Ensure customer satisfaction and quality service
Meet individual performance KPIs
Maintain accurate records of customer interactions
Provide support for general travel concerns
Collaborate with team members to enhance service quality

Must Have skills

CommunicationProblem-solvingMultitaskingCustomer supportRecord keeping

Job Keywords

Customer ServiceCommunicationProblem SolvingTravel SupportKuala Lumpur

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