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Customer Service Representative
Sherwin-Williams
Posted
last month

Klang, Selangor, Malaysia

Onsite

MYR 4K

Junior Level

Full Time

Job Categories

Customer Service Sales Logistics Support

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Sema Summary

The Customer Service Representative at Sherwin-Williams is responsible for managing customer orders and ensuring satisfaction. This role requires strong communication skills and the ability to work collaboratively with various teams.

About Company

Sherwin-Williams is a leading global company in the paint, coating, and adhesive manufacturing industry, with a legacy of over 150 years. The company is committed to innovation and customer satisfaction, employing over 64,000 individuals worldwide.

Core Requirements

Diploma or Bachelor degree in business or chemistry.
Strong interpersonal and communication skills.
Commitment to customer satisfaction.
Ability to work flexible hours.
Experience in customer service preferred.

Responsibilities

Manage customer orders and ensure accuracy.
Communicate with sales teams and customers.
Issue sales orders in Oracle system.
Coordinate logistics for local and import items.
Handle customer claims and follow up.
Review inventory reports and monitor consumption.
Support sales data collection for achieving goals.

Must Have skills

Fluent in English (oral and written).Proficient in MS Office (Word, Excel, PowerPoint).Strong detail orientation.Excellent communication skills.Team player mentality.

Job Keywords

Customer ServiceCommunicationLogisticsSales SupportOrder Management

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